Teladoc HHS system info - Wed Oct 28 06:51:07 PDT 2020

solo systems status
greenAll systems available
yellowSome impact to customers and/or intermittent failures
redComponent unavailable
 
Teladoc HHS telemedicine network (11 datacenters)
The Teladoc HHS telemedicine network comprising 5 datacenters in the US and 6 datacenters outside the US.
WebRTC televideo
The core WebRTC televideo system used by Solo / IWA applications for browser-based telemedicine sessions.
[US] IWA application servers
The Solo / IWA web application servers.
[US] Database servers
The Solo / IWA database servers.
[US] Kubernetes servers
The Kubernetes system which enables load balancing and redundancy for the Solo / IWA application.
[US] Single-signon from EMR
The components of the Solo / IWA system which support single-signon from EMR applications into Solo / IWA.
[US] Context aware links from EMR
The components of the Solo / IWA system which support direct links from EMR applications into Solo / IWA.
[US] EMR host interfaces
The technical infrastructure to support interfaces from the IWA / Solo web application to health system EMRs.
Patient/Physician notifications
The cloud-hosted network and servers used to notify physicians when patients are waiting for encounters.
Patient/Provider browser apps
The native web browser applications which support physician and patient access for telehealth sessions.
Patient/Provider mobile apps
The native mobile apps for IOS and Android devices which support physician and patient access for telehealth sessions.
greenTeladoc HHS telemedicine network (11 datacenters)
greenWebRTC televideo
green[US] IWA application servers
green[US] Database servers
green[US] Kubernetes servers
green[US] Single-signon from EMR
green[US] Context aware links from EMR
green[US] EMR host interfaces
greenPatient/Physician notifications
greenPatient/Provider browser apps
greenPatient/Provider mobile apps

solo: All systems available

Please see the Platform Performance Updates page for information about our system and product upgrade plans, updated daily. The password to access this page was shared in an email from InTouch Health.

To report issues please contact Teladoc HHS's Technical Assistance Center at 877-484-9119