Teladoc HHS system info - Sat Apr 17 14:11:56 PDT 2021

classic systems status
greenAll systems available
yellowSome impact to customers and/or intermittent failures
redComponent unavailable
Teladoc HHS telemedicine network (11 datacenters)
The Teladoc HHS telemedicine network comprising 5 datacenters in the US and 6 datacenters outside the US.
Endpoint connectivity (robots, carts, viewpoints)
The capability for endpoint devices such as robots, carts, and viewpoints to contact the InTouch telemedicine network.
Multipresence (WebRTC) televideo
The WebRTC televideo system used by classic applications for multipresence sessions.
Provider Access applications
The Provider Access applications (Windows, IOS, and web) used by providers to connect to endpoint devices.
Clinical Apps application
The Clinical Apps application (aka Stroke Respond) used for documenting patient encounters.
PACS Viewer applications
The PACS Viewer applications used by providers to access and display medical images.
Fleet Management system (FMS) monitors
The Fleet Management System (FMS) used to monitor and manage endpoint devices such as robots, carts, and viewpoints which are connected to the InTouch telemedicine network.
External VPNs to customer systems
The network and technical infrastructure to support secure connections from the InTouch datacenters to customer EMR and imaging (PACS) systems.
greenTeladoc HHS telemedicine network (11 datacenters)
greenEndpoint connectivity (robots, carts, viewpoints)
greenMultipresence (WebRTC) televideo
yellowProvider Access applications
greenClinical Apps application
greenPACS Viewer applications
greenFleet Management system (FMS) monitors
greenExternal VPNs to customer systems

classic: For the iOS Provider Access Software (PAS) version 42.0 intermittent audio session issue, we have identified the root problem and are working with Apple to process an updated version of the app. We will continue to post updates as we make progress.

Please see the Platform Performance Updates page for information about our system and product upgrade plans, updated daily. The password to access this page was shared in an email from InTouch Health.

To report issues please contact Teladoc HHS's Technical Assistance Center at 877-484-9119