green | All systems available
|
yellow | Some impact to customers and/or intermittent failures
|
red | Component unavailable
|
|
InTouch Classic: High-acuity endpoint devices
|
| High-acuity endpoints including robots, carts, and tablets, which are connected to the Teladoc HHS telemedicine network. |
[BR] Solo / IWA: Intake + Smart Notes v4 + Coordinator
|
| [Brazil] Solo / IWA web application, including the system dashboard, virtual waiting rooms, and the web-based Provider Access application, and the patient Intake, Smart Notes, and Coordinator (scheduling) modules. |
[CA] Solo / IWA: Intake + Smart Notes v4 + Coordinator
|
| [Canada] Solo / IWA web application, including the system dashboard, virtual waiting rooms, and the web-based Provider Access application, and the patient Intake, Smart Notes, and Coordinator (scheduling) modules. |
[DE] Solo / IWA: Intake + Smart Notes v4 + Coordinator
|
| [Germany] Solo / IWA web application, including the system dashboard, virtual waiting rooms, and the web-based Provider Access application, and the patient Intake, Smart Notes, and Coordinator (scheduling) modules. |
[US] Solo / IWA: Intake + Smart Notes v4 + Coordinator
|
| [US] Solo / IWA web application, including the system dashboard, virtual waiting rooms, and the web-based Provider Access application, and the patient Intake, Smart Notes, and Coordinator (scheduling) modules. |
Teladoc LP systems
|
| The Teladoc LP web applications, including patient and provider interfaces. |
Reach Access systems
|
| The Reach Access applications, including patient and provider interfaces. |
Reach v5 systems
|
| The Reach v5 web applications, including patient and provider interfaces. |
Corporate email
|
| The InTouch corporate email system. |
Text messaging alert system
|
| The text messaging alert system used to communicate system outages and other urgent alert information to customers. |
Technical Assistance Center phone system
|
| The InTouch Technical Assistance Center (TAC) phone system. |