| green | All systems available
|
| yellow | Some impact to customers and/or intermittent failures
|
| red | Component unavailable
|
| |
| InTouch Classic: High-acuity endpoint devices
|
| High-acuity endpoints including robots, carts, and tablets, which are connected to the Teladoc HHS telemedicine network. |
| [BR] Solo / IWA: Intake + Smart Notes v4 + Coordinator
|
| [Brazil] Solo / IWA web application, including the system dashboard, virtual waiting rooms, and the web-based Provider Access application, and the patient Intake, Smart Notes, and Coordinator (scheduling) modules. |
| [CA] Solo / IWA: Intake + Smart Notes v4 + Coordinator
|
| [Canada] Solo / IWA web application, including the system dashboard, virtual waiting rooms, and the web-based Provider Access application, and the patient Intake, Smart Notes, and Coordinator (scheduling) modules. |
| [DE] Solo / IWA: Intake + Smart Notes v4 + Coordinator
|
| [Germany] Solo / IWA web application, including the system dashboard, virtual waiting rooms, and the web-based Provider Access application, and the patient Intake, Smart Notes, and Coordinator (scheduling) modules. |
| [EU] Solo / IWA: Intake + Smart Notes v4 + Coordinator
|
| [EU] Solo / IWA web application, including the system dashboard, virtual waiting rooms, and the web-based Provider Access application, and the patient Intake, Smart Notes, and Coordinator (scheduling) modules. |
| [US] Solo / IWA: Intake + Smart Notes v4 + Coordinator
|
| [US] Solo / IWA web application, including the system dashboard, virtual waiting rooms, and the web-based Provider Access application, and the patient Intake, Smart Notes, and Coordinator (scheduling) modules. |
| Teladoc LP systems
|
| The Teladoc LP web applications, including patient and provider interfaces. |
| Reach Access systems
|
| The Reach Access applications, including patient and provider interfaces. |
| Reach v5 systems
|
| The Reach v5 web applications, including patient and provider interfaces. |
| Corporate email
|
| The InTouch corporate email system. |
| Text messaging alert system
|
| The text messaging alert system used to communicate system outages and other urgent alert information to customers. |
| Technical Assistance Center phone system
|
| The InTouch Technical Assistance Center (TAC) phone system. |
