main: RE: Update Kaseya Ransomware Attack~~ Teladoc Health and its Customers continue to be protected from the Kaseya Ransomware Attack.~~ As previously communicated, we were notified by Kaseya on July 2, 2021 at 12:40 PM PT that Kaseya had observed attacks against some of their customers with on-premise servers of Kaseya Virtual System Administrator (VSA). All servers were shut down on July 2, 2021, at 1:07 PM PT and we were able to confirm that our servers and Teladoc Health robots/devices were not infected.~~ The Kaseya servers are still shut down and will remain shut down as we work through the vendor recommended steps and update that will address the threat. Our customers' devices continue to be fully operational.~~ On July 7th at 6:45 PM PT, Kaseya provided its customers with a detailed runbook to prepare systems to receive the new software release of the affected platform. We applied the preparatory steps to our isolated test environments and found no issues. Note, the last preparation step includes the addition of enhanced security monitoring of the servers FireEye.~~ On July 11th, Kaseya released a software update for on-premise servers. Unfortunately, the installation script failed to connect to the back end database. We reported the issue to Kaseya and they are working on an updated script to address the issue. As soon as the new code is released, it will be installed in Teladoc Health's isolated test environments to assess the impact of the update. ~~ Proceeding with an abundance of caution, Teladoc Health plans to wait several days for the newly updated system to be vetted by Kaseya customers and the broader security community. The update will be deployed to our production environment only after consensus is achieved indicating that the system is immune to the specific attack and others like it.~~ We will notify our customers prior to turning up our production instance of the Kaseya platform. Updates will continue to be provided as more information becomes available. ~~

• classic: RE: Update Kaseya Ransomware Attack~~ Teladoc Health and its Customers continue to be protected from the Kaseya Ransomware Attack.~~ As previously communicated, we were notified by Kaseya on July 2, 2021 at 12:40 PM PT that Kaseya had observed attacks against some of their customers with on-premise servers of Kaseya Virtual System Administrator (VSA). All servers were shut down on July 2, 2021, at 1:07 PM PT and we were able to confirm that our servers and Teladoc Health robots/devices were not infected.~~ The Kaseya servers are still shut down and will remain shut down as we work through the vendor recommended steps and update that will address the threat. Our customers' devices continue to be fully operational.~~ On July 7th at 6:45 PM PT, Kaseya provided its customers with a detailed runbook to prepare systems to receive the new software release of the affected platform. We applied the preparatory steps to our isolated test environments and found no issues. Note, the last preparation step includes the addition of enhanced security monitoring of the servers FireEye.~~ On July 11th, Kaseya released a software update for on-premise servers. Unfortunately, the installation script failed to connect to the back end database. We reported the issue to Kaseya and they are working on an updated script to address the issue. As soon as the new code is released, it will be installed in Teladoc Health's isolated test environments to assess the impact of the update. ~~ Proceeding with an abundance of caution, Teladoc Health plans to wait several days for the newly updated system to be vetted by Kaseya customers and the broader security community. The update will be deployed to our production environment only after consensus is achieved indicating that the system is immune to the specific attack and others like it.~~ We will notify our customers prior to turning up our production instance of the Kaseya platform. Updates will continue to be provided as more information becomes available. ~~

• brazil: All systems available

• canada: All systems available

• germany: All systems available

• eu: All systems available

• solo: All systems available

• lp: All systems available

• reach4: All systems available

• reach5: All Systems Available