Teladoc HHS system info - Sat Apr 17 14:00:16 PDT 2021

main systems status
greenAll systems available
yellowSome impact to customers and/or intermittent failures
redComponent unavailable
 
InTouch Classic: High-acuity endpoint devices
High-acuity endpoints including robots, carts, and tablets, which are connected to the Teladoc HHS telemedicine network.
[BR] Solo / IWA: Intake + Smart Notes v4 + Coordinator
[Brazil] Solo / IWA web application, including the system dashboard, virtual waiting rooms, and the web-based Provider Access application, and the patient Intake, Smart Notes, and Coordinator (scheduling) modules.
[CA] Solo / IWA: Intake + Smart Notes v4 + Coordinator
[Canada] Solo / IWA web application, including the system dashboard, virtual waiting rooms, and the web-based Provider Access application, and the patient Intake, Smart Notes, and Coordinator (scheduling) modules.
[DE] Solo / IWA: Intake + Smart Notes v4 + Coordinator
[Germany] Solo / IWA web application, including the system dashboard, virtual waiting rooms, and the web-based Provider Access application, and the patient Intake, Smart Notes, and Coordinator (scheduling) modules.
[EU] Solo / IWA: Intake + Smart Notes v4 + Coordinator
[EU] Solo / IWA web application, including the system dashboard, virtual waiting rooms, and the web-based Provider Access application, and the patient Intake, Smart Notes, and Coordinator (scheduling) modules.
[US] Solo / IWA: Intake + Smart Notes v4 + Coordinator
[US] Solo / IWA web application, including the system dashboard, virtual waiting rooms, and the web-based Provider Access application, and the patient Intake, Smart Notes, and Coordinator (scheduling) modules.
Teladoc LP systems
The Teladoc LP web applications, including patient and provider interfaces.
Reach Access systems
The Reach Access applications, including patient and provider interfaces.
Reach v5 systems
The Reach v5 web applications, including patient and provider interfaces.
Corporate email
The InTouch corporate email system.
Text messaging alert system
The text messaging alert system used to communicate system outages and other urgent alert information to customers.
Technical Assistance Center phone system
The InTouch Technical Assistance Center (TAC) phone system.
yellowInTouch Classic: High-acuity endpoint devices
green[BR] Solo / IWA: Intake + Smart Notes v4 + Coordinator
green[CA] Solo / IWA: Intake + Smart Notes v4 + Coordinator
green[DE] Solo / IWA: Intake + Smart Notes v4 + Coordinator
green[EU] Solo / IWA: Intake + Smart Notes v4 + Coordinator
green[US] Solo / IWA: Intake + Smart Notes v4 + Coordinator
greenTeladoc LP systems
greenReach Access systems
greenReach v5 systems
greenCorporate email
greenText messaging alert system
greenTechnical Assistance Center phone system

main: For the iOS Provider Access Software (PAS) version 42.0 intermittent audio session issue, we have identified the root problem and are working with Apple to process an updated version of the app. We will continue to post updates as we make progress.
  • classic: For the iOS Provider Access Software (PAS) version 42.0 intermittent audio session issue, we have identified the root problem and are working with Apple to process an updated version of the app. We will continue to post updates as we make progress.
  • brazil: All systems available
  • canada: All systems available
  • germany: All systems available
  • eu: All systems available.
  • solo: All systems available
  • lp: All systems available
  • reach4: All systems available
  • reach5: All systems available

Please see the Platform Performance Updates page for information about our system and product upgrade plans, updated daily. The password to access this page was shared in an email from InTouch Health.

To report issues please contact Teladoc HHS's Technical Assistance Center at 877-484-9119